Refund policy

REFUND, RETURNS, REPLACEMENT OR ORDER ERROR

Refund or Returns.

Jyga’s mission is to offer you the highest quality products. We also understand the critical importance of biosecurity in the swine and agricultural industries. To protect the health of your farm and the industry as a whole, we adhere to strict biosecurity protocols. DUE TO THESE PROTOCOLS, WE UNFORTUNATELY CANNOT ACCEPT PRODUCT RETURNS TO OUR WAREHOUSE ONCE THEY HAVE LEFT OUR FACILITIES. However, we strongly encourage you to contact our team before finalizing your Purchase Order to avoid any misunderstandings or issues, especially if you have doubts. Our experts will be happy to provide personalized Services and/or advice and recommend the Products that best meet your needs. 

Replacement or Order Error.

When a purchase order has been completed through the Platform, your order will be carefully checked and packaged before leaving our warehouse. However, if you notice an error, a missing item, or require a replacement or refund for a defective product, please contact our customer service by providing the following information:

(i) Purchase order number; 

(ii) the product for which the request is made; 

(iii) the reason for the request; and

(iv) related proof(s) with attachments.

To ensure the products(s) are still under warranty, we may ask you for proof (photo, video, etc.) of the defect. Based on our analysis, we will offer one of the following solutions depending on our biosecurity policies: (a) a refund; (b) a replacement; or (c) a repair. In case of a refund, it will be processed via the same payment method used for the purchase order. If the order was charged to the customer's account, you can choose to receive a credit note or a refund. Delivery fees are non-refundable.